FRONT OFFICE JOB DESCRIPTION:
- Check in Pts (Patients)-
- Greet Pts
- Take copies of insurance cards using desk scanner
- Register Pts information in account using computer
- Scan pt paperwork using desk scanner
- Take pt payment and post into account using computer
- Introduce pts to spa
- Assist pts requests and needs during arrival and wait time in lobby
- Take phone calls as needed from other departments or appt calls
- Check Out Pts-
- Take pt payment and post into account using computer
- Print pts receipt and give to pts
- Make pts return/recall appt using computer
- Assist pts requests and needs after appt
- Communicate with back tech department for verification as needed
- Closing-
- Balance cash drawer at end of day
- Lock up closing deposit/cash drawer in safe
- Lock doors
- Turn off lights/music
- Set alarm when leaving
- Closing-
- Take phone calls as needed from other departments or appt Appointments-
- Take phone calls from pts and make appts appropriately using computer and following protocols
- Register Pts information in account over phone using computer and following protocols
- Get insurance authorization online for VSP
- Confirm next days appts
- Take phone calls as needed from other departments
- Grants Pass-
- Drive to Grants Pass location and open or close at least once weekly, could be more.
- Perform all duties listed above throughout day.
English