Job Description: Oculoplastic Surgery Scheduler

TITLE: Oculoplastic Surgery Scheduler
DEPARTMENT: Surgery Scheduling
STATUS: Full-time, hourly

GENERAL SUMMARY:
Under the Refractive Program Manager’s direct supervision, the Surgery Schedulers assist with phone screenings, counseling, and scheduling patient appointments for the ambulatory surgery center.

DUTIES AND RESPONSIBILITIES

• Manage to-dos closely
• Take all incoming phone calls
• Schedule surgery for multiple surgeons
• Monitor and manage in house supplies of marketing materials
• Monitor and manage the supply of financing brochures, remain apprised of changes in financing options and current working procedures relating to applications or processing transactions
• Assists in maintaining up to date surgery scheduling forms
• Help facilitate co-managed patients by providing hotel information
• Possess working knowledge of insurance plans, coverage criteria, and billing procedures for Premium IOL’s, and various cornea surgeries
• Make confirmation calls for surgery
• Communicates well with co-workers, surgeons, and OR staff regarding any patient needs
• Knowledge of insurance plans and self-pay rates
• Discusses lens options and costs of procedures with patients if needed
• Performs surgical measurements ( Pentacam, IOL Master, Immersions, Lenstar, Topography, and Handheld Keratotomy
• Requests pre-surgical clearance, lab results, and documentation for outside medical offices
• Sends prescription medications to the requested pharmacy
• Works closely with co-management and billing department
• Makes surgical packets, creates booking forms, prints out all appropriate paperwork, and consents for patients.
• Reviews and highlights in the surgical packet all pertinent information to the patient
• Documents surgeon outcomes quarterly
• Prepares the surgical chart for the surgeon
• Prepares the superbill for the billing department ( documents CPT, ICD- 10 and Omidria on the superbill for patients as it applies)
• Orders Cornea Tissue from Cornea Gen ( as needed)
• Enters or Reviews the Medical History in the Computer

QUALIFICATIONS:
• Experience in customer service and handling customer complaints
• Ability to handle multiple tasks at one time quickly and accurately
• Strong communication skills required to help patients and guide them through a decision-making process effectively
• Strong attention to detail
• Knowledge of eye terminology, anatomy, medical health conditions, and oral medication use
• High School diploma or equivalent
• Ability to work independently and establish priorities with flexibility and a sense of collaboration with others
• Word processing and computer skills
• Excellent interpersonal skills necessary to work closely and effectively with doctors, clinic staff and understand patient’s needs
• Professional manner of speaking including grammar, vocabulary, articulation, and general ability to be clearly understood on the phone

PROFESSIONAL BEHAVIORS:

• Demonstrates ability to evaluate suggestions and criticism objectively
• Demonstrates a positive attitude towards the program and co-workers. Demonstrates flexibility in work assignments and hours
• Is neat, well-groomed, and follows our dress code
• Contributes to an environment oriented to trust, open communication, creative thinking, and cohesive team effort
• Follows Accountable Communication model as outlined by Medical Eye Center
• Demonstrates professional manner in a work setting